FTP Download not working

I am using WD 10.37570 on my iMac with Parallels 12.2.0. All works well except for the programmed download of web data using FTP. All is fine if I press teh “Test” switch but no downloads will occur at the selected times. This has been happening for some time now, but illness has prevented me taking action until now. I have of course checked and double checked the settings in WD and used the setups for 1, 2, or 3 just incase there was a difference. Internet access is via hi speed link, and wired directly to the router. There is no problem at all about downloading data with the Parallels or Mac for other programs. I seem to remember a similar occurrence many years back, and someone suggested that the setup may only work on number 3 for some reason. I have done a search and could not find that entry.
Your help would be greatly appreciated please if any one has any fresh ideas.

Mike

is this the windows version you mean running on your mac?
could you post some screen shots ?

It is indeed Brian. i will do my best to get some screen shots for you off my other Mac, just not veryw ell at mo.

Mike