Weekly crashes

Hi guys.
For a couple months now, I’ve been experiencing weekly WD crashes. When I go into the program error log, The last lines before the crash are as follows:
"error with web search 151: HTTP protocol error. 302 Found.
Above error or program log occured at :09 10 00 05/04/2018
error with winddirplot Out of system resources
Above error or program log occured at :10 00 02 05/04/2018

Above error or program log occured at :10 02 00 05/04/2018
ERROR: Out of system resources System.Classes at time/date 10:2:0:614 05/04/2018
Above error or program log occured at :10 02 00 05/04/2018
ERROR: Out of system resources System.Classes at time/date 10:2:0:785 05/04/2018
Above error or program log occured at :10 02 00 05/04/2018"

And these errors repeat for quite a few lines afterwards.

I’m not sure why it states out of system resources, the computer has 8gb of RAM and without WD running, it uses 4gb.
Running WIN 10 64-bit, Samsung SSD 850 EVO 1tb, with 249gb used.
And help would be greatly appreciated! :slight_smile:

it looks like you might have the web search function in use
try turning that off
(in control panel, ftp/internet setup)

Hi Brian.
I use that to get AQI results from the local government page to show on the main dashboard. I

Hi Brian.
Well, unfortunately, it crashed again with the following from the program error log:

"Above error or program log occured at :08 10 01 05/11/2018
error create custom screen Cannot open file “C:\wdisplay\webcam\jpgwebcam.jpg”. The process cannot access the file because it is being used by another process
Above error or program log occured at :08 15 01 05/11/2018
Cannot open file “C:\wdisplay\webcam\jpgwebcam.jpg”. The process cannot access the file because it is being used by another process
Above error or program log occured at :09 47 01 05/11/2018
error with winddirplot Out of system resources
Above error or program log occured at :10 00 02 05/11/2018

Above error or program log occured at :10 02 00 05/11/2018
ERROR: Out of system resources System.Classes at time/date 10:2:0:687 05/11/2018
Above error or program log occured at :10 02 00 05/11/2018
ERROR: Canvas does not allow drawing System.Classes at time/date 10:2:0:747 05/11/2018
Above error or program log occured at :10 02 00 05/11/2018
ERROR: Out of system resources System.Classes at time/date 10:2:0:751 05/11/2018
Above error or program log occured at :10 02 00 05/11/2018
ERROR: Out of system resources System.Classes at time/date 10:2:2:703 05/11/2018
Above error or program log occured at :10 02 02 05/11/2018"

There were a bunch of the “Cannot open file “C:\wdisplay\webcam\jpgwebcam.jpg”. The process cannot access the file because it is being used by another process”
and a bunch of the “ERROR: Out of system resources System.Classes at time/date 10:2:2:703 05/11/2018”

When I looked at it, the computer was using 5.4 out of 8gb memory, CPU was running at 11%. The webcam was running fine, and the Realtime Clientraw ftp was still running. The main program was frozen. I’m running ver. 10.37S Build 70.

Thank you in advance for any other thoughts or suggestions.

something is using up memory
check with task manager

Crashed again tonight. Looking at task manager, nothing is over 50mb memory. Total RAM is 4.6 GB out of 8GB.
I don’t know why WD is reporting out of system resources when noting is ever maxed out. I get this error again in the error log before it states ou of system resources:
Above error or program log occured at :00 53 00 05/18/2018
error create custom screen Cannot open file “C:\wdisplay\webcam\jpgwebcam.jpg”. The process cannot access the file because it is being used by another process
Above error or program log occured at :01 42 00 05/18/2018
error create custom screen Cannot open file “C:\wdisplay\webcam\jpgwebcam.jpg”. The process cannot access the file because it is being used by another process
Above error or program log occured at :02 06 00 05/18/2018

What would cause that particular error?

Do you have movie maker in use?
If so, try, as a test, deleting all the time stamped Webcam files

I do have it in use. It was 1.31 gb of pictures. I also deleted everything in the alldayvideo folder, that was 20 gb.
It should be noted that sometimes I see multiple icons of webcamcapture, realtimeclientraw ftp, and all WD associated icons in the running programs list where the icons are on the lower right side by the clock. I reboot when I see that and it all goes back to normal.

So far, so good. I still get the errors “error create custom screen Cannot open file “C:\wdisplay\webcam\jpgwebcam.jpg”. The process cannot access the file because it is being used by another process” about 6-10 times a day.

WD is using 410 mb memory at the moment. Broken up like this:
Weather Display: 379mb
For home weather stations(with a camera icon): 19mb
FTP: 4mb
croncloud: 4mb
WUrapidfire: 3mb
For home weather stations (with an earth icon): 3mb

Should WD use so much memory, or do I have some settings wrong in the program? I havge it set to reboot the computer twice a week to avoid freezing, but sometimes it still does.

that is high memory use, but as long as it is not increasing
(do you have custom web pages in use maybe?)

I am using custom screen to create the forum signature banner. Maybe I have something set wrong in it…

Crashed again today.
One common thing I’m noticing in the program error log is that before it states out of system resources, there’s an error with the winddirplot each time:
“error with winddirplot Out of system resources
Above error or program log occured at :09 30 02 05/25/2018
ERROR: Out of system resources System.Classes at time/date 9:31:1:572 05/25/2018
Above error or program log occured at :09 31 01 05/25/2018”

I checked task manager and it was not maxed out anywhere. 47% mem usage.

you could try setting to not create that as a test?

I

its file #12 in the customise internet and file creation setup

Crashed again.
How do I turn off the custom screen? This is getting frustrating!! :frowning:
“error create custom screen Cannot open file “C:\wdisplay\webcam\jpgwebcam.jpg”. The process cannot access the file because it is being used by another process”

That particular error is not likely the cause
But might be
What is the frequency you have for the file saving of the
Webcam image in the wdwebcamcapture program?
You could try reducing that

I have it set to save every minute, and I just changed it to save every 5 minutes.
I’ll let you know what happens! :slight_smile:

Under Action>Webcam, I have files set to save at 1 minute intervals as well under time stamped files setup. Actually the produce every minute and every 30 second override is also checked. I don’t know if there are any conflicts with how I have things set up in this whole section.

I’m not sure it’s related but it happened twice (2) in the last 3 weeks that WD crashed.
What happened:

  • WD stopped updating the FTP
  • A flood of Windows system messages on the screen (see below)
  • When I closed all messages, WD still did work and was taking data from the station (Davis)
  • I exited WD and restarted it again. A new system message popped up (see below)
  • Reboot the PC, all OK

Message 1:


Exception EReadError in module ftpupd.exe at 00026C52
Error reading tollstmemo.Lines.Strings::System Error. Code: 8.
Not enough memory resources are available to process this 
command.

Message 2:


Exception EOSError in module WeatherDisplay.exe at
0003A325.
System Error. Code: 8.
Not enough memory resources are available to process this
command.

My laptop is HP EliteBook, Windows10, WD build 68.
I have a 1-wire USB interface taking data from 5 extra temp sensors and do per-minute http downloads and 5 min FTP uploads. RapidFire WU enabled, 2-second clientraw uploads.

Is this a Windows bug or is it WD related?