lacrosse 2310 error

My data quality failed to update, it is sitting in red and not reporting, and my data received is sitting at zero. can anyone tell me what my problem might be. all connections are good and tight. of course, i have to say, it was working fine and I didn’t do much to change anything. I am at a loss. the station is reporting fine, Just that I can’t get it to display on a computer. It should update every 30 minutes.

thanks for any help
franbarb

Hi
is the correct com port selected?
does any other software work to get data from it?