Forum etiquette and politeness (Part 2)

Hi I,m a new user I had a problem with the date in WD & three emails latter all sorted out in 30mins, CANNOT FAULT THE SERVICE, (just spent over an 2 hours on the phone to get my dishwasher sorted & got no where) I had a problem with usb drop out & again the users of this forum helped me, but I do agree that some sort of upto date manual would nice.
many thanks Teal