WD don't display rain rate

Hi I have WD ver 10.37s56 and my rain rate in the extreme conditions the display numbers disappeared and the time is 00:00am.also I am running windows 10 acu-rite 1092 weather station and it did work for the first day and then it disappeared so I thought the updates would fit but it did’t could you please help everything else work great.

the maximum rain rate will reset back to zero at midnight