Hi Brian, the screenshot issue has been problem for sometime. However, I would just correct the problem by resetting the image thru “Customise Internet and File Creation Setup.” This fixed the problem, but the issue would reoccur at random on uploads maybe once every week or longer. I can live with this, but now its much more frequent. It seems I’m resetting the screenshot about everyday. So to answer your question on what has changed? I honestly don’t have an answer. Perhaps, maybe it could be a conflict with my antivirus software… I’m using Malwarebytes, which is set to automatically update. I’m not doing any other updates (including the operating system),
or loading any other programs on this computer. This computer only runs WD. Perhaps maybe a background program is conflicting with WD…??
I’ll go ahead and reset the image right now just to see how long it lasts.
I’m running the latest version of WD
OS is windows Vista.
Thanks
Bob