Broken humidity sensor

What Datalogger are you using?
Unfortunately our hardware isnt widely used…

I really think Brian was trying to help you, but Probably the donation suggestion did offend you?..

not sure how asking you to send me your settings files and the raw data file used , so that I can see where the problem is, can be called really bad support

…especially when this appears to be a unique situation for one user.

That doesnt matter, there has been paid for the software so there has to be some kind of “service”…Or aftersales If you like…

and there is, to the best of my ability

Agree, but personally i wouldnt ask for a donation, that would be part of the service/aftersales…

problem is, I cant make ends meet

Then you have to raise the price or find another way to make money…
Thats Probably a more fair way Then asking to Pay to get something to work you already paid for imo…
A kind of life time support.

but
in this particular instance
this person has a broken hardware
which he is trying to get around by using a different hardware ( 1 wire) , as the replacement, via an ability he wanted added to the WD software to support that, i.e which is not standard, and which is extra , so is what is the problem in donating (10$ or what ever) to that cause?

As an example:

When i buy a new pc, i can return to the store to have something explained or adjusted free of charge, part of the service…(as long as it doesnt need hardware).
Any time…

You mentioned “not standard” and “extra”
Thats exactly Whats service or aftersales Is for…

As you Found out, People dont like it…
Whats the value of 10 dollar when losing a customer…

Owner of a business myself, service and aftersales are so important, for present and future customers.

but that customer is not paying anything extra
so there is no loss
and if that customer wants the extra service (instead of buying a replacement sensor, which will cost alot more than 10$)

I think I should just give up with support on this forum if this is the way people are going to be now

Sensor costs 10$? It is funny, Brian!
http://www.weatherhawk.com/rh-temp-sensor

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It is a price without.shipping. I can’ t get it in Europe, nowhere…

But, it is not important. 1 wire humidity sensor as supstitution, works fine for me. Problem is bug in weather display software. It’s your job.

I did not say the sensor costs 10$
I said as an example, donating 10$ for me to add this extra feature to WD, would be alot cheaper than getting a new sensor

(its only a donation, for my time, you do not have to do pay it , just send your settings files and the raw data file, as I have requested, and if want to donate to the cause, you can , if not , then do not. Not sure why that has caused so much of a fuss)

I sent you examples and screenshots, logs, and 1 wire log tables. Do you need wdisplay.ini and registry file?

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yes, that is what I am asking for
screen shots do not help my find where the problem is in the code
for your station type, is WD getting data direct from a com port?
that is likely where the problem is then, as I thought it was campbell scientific station, where you select a raw data file to use

use this update
http://www.weather-display.com/downloadfiles/weatherdisplaytest.zip
for if you have a weatherhawk station type

from the worst support person in the world
(who has to now rush off to a funeral)

and good luck with your future software endeavours, since you are not going to be using WD anymore

Yes, use com port. I will send you this files for a half past hour

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I now, weatherhawk is shit, but i have not other pws. Davis Vantage Pro is my dream, but
the average salary in my state is $ 700. Davis costs $ 1,600 with a data logger

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Hi Brian,

Dont let your head hang down, cmon.
Its all constructive criticism, nothing to do with worse support…

I think WD ticks all boxes, therefore you really have to look at the selling price of it. I dont know for how long this price is the same…?
Youve added more and more weather station types and brands and possibilities and solutions, that comes at a price.
From memory, vws (ambient virtual weather station) is asking for their most complete version around 100 dollar, with much less supported devices…that must make you think, yes?
i dont know the amount of new customers you have on a monthly or yearly base, you do the math…$
In that case, dont mention to make donations anymore, its within the price. Kind of lifetime support…
And i cant remember if theres a supportive forum like wd has, with solutions to problems from users by the owner…and reacts to it with updates on a daily base…sometimes even a la minute…

in short, keep up the good work and you really should consider making your work and effort worth your money by increasing the wd price…nothing wrong with that, we get what we pay for.
You should be proud of what youve achieved with wd worldwide!

Cheers,

Mark
oh i forgot…
in the meantime, can you have a look at my issue at:
http://discourse.weather-watch.com

Have a nice weekend :smiley: