Real time client *Fixed*

its very hard to debug something that only happens randomly
when the problem occurs
the program should time out
and then retry, yes?
or?

i just tried running the real time ftp 10 times in a row (closing it each time) and it logged in OK each time and uploaded the files OK each time

When the problem happens in the realtime, I need to crtr,alt, dl to shutdown the realtime and then open it again, then it works fine.

Hitting retry, stop or start does not work when this issue happens.

I know its completely random, but that’s what is happening. I wish I could give you some more info, but that’s what happens.

Liker I said too, it has not happened today yet, but it can at anytime. It normally happens at least once a day, sometimes twice. When it happens, is there anything you would like me to do or check before I restart it?

Thanks

it sounds like it gets locked in a loop or similar
so it does not recover?
and when it happens its in the log in phase?
and when it happens, is the program responsive at all to any clicks on the buttons or similar?

i.e the more information you can provide the better

It does not recover. I need to shut it down and then restart it.

This is what it shows when it happens…

Logging off from server 3:50:37 AM Logging off from server 4:21:02 AM Logging off from server 4:51:27 AM Logging off from server 5:21:52 AM Logging off from server 5:52:18 AM Logging off from server 6:22:43 AM Logging off from server 6:53:08 AM Logging off from server 7:23:33 AM

So here, it stopped at 3:50am and I restarted it at 7:23am

It is not responsive at all. I have to “control,alt, delete” to shut it down.

If I can think of anymore info to give you, I’ll let you know. But as of now, this is all I have.

Thanks

I know this is like chasing an electrical issue in a car, its no fun.

where exactly are you seeing that?
(and is it complete like that?)
in the actual program
or in the logfile?
its not very clear

Im seeing that in the realtimeclient program.

With nothe other log info between the log offf attempts?

It just happened. This is what was in the realtimeclient before I just restarted it…

Sending local version: "SSH-2.0-IP*Works! SSH Client v9.0". Read remote version string: "SSH-2.0-OpenSSH_6.7p1 Debian-5+deb8u1~ui80+7". Beginning key exchange Preparing algorithm negotiation. Sending local enabled algorithm list. Reading remote enabled algorithm list. Selected key exchange algorithm: "diffie-hellman-group14-sha1". Selected server host key algorithm: "ssh-rsa". Selected client encryption algorithm: "aes256-ctr". Selected server encryption algorithm: "aes256-ctr". Selected client MAC algorithm: "hmac-sha1". Selected server MAC algorithm: "hmac-sha1". Selected client compression algorithm: "none". Selected server compression algorithm: "none". Algorithm negotiation complete. Sending Diffie-Hellman key exchange initialization request. Verifying server's Diffie-Hellman key exchange response. Diffie-Hellman key exchange complete. Calculating key sets. Sending new key packet to server. Setting client keys. Received new key packet from server. Setting server keys. Key exchange complete. Requesting service "ssh-userauth".

that is very different information that you have provided before

its very hard to know what is what and when and why

Its the same information as i posted on page 1 of this thread.

yes, but its different to what you posted just prior
which makes it all very confusing

so the problem is that the login does not complete sometimes randomly and the program gets stuck/hung up in that, yes?

try
http://www.weather-display.com/downloadfiles/clientrawrealtimeftp.zip

I see what you mean. The 2 posting’s is what shows up in the client program. I’ll take a SS next time. Sorry for the confusion.

Yes, that’s what it seems like.

OK… Loading it now. Thanks

It’s up and running. I’ll let you know either way how its working.

Thanks Brian.

I managed to see the problem occur here
(i.e where the login fails and then it just repeats to logout every 5 minutes)
after I set the restart to every 5 minutes
try another update download and I will run here as well

vers 9.8 up
should be better (same url to download)

I think you should find that version 9.8 fixes this issue

Thanks for looking into this Brian and making a quick fix.

Over 24 hours and no issues. Thanks again.

Hi Brian & Mark,

Have the same issue as mentioned in this topic I think. Nothing changed in WD but in the last weeks every day it occurs at night.
This is the log from the real time clientraw ftp last night:

Real time Clientraw FTP, vers 9.4 ***Time/date***:3:40:26 23-8-2017 Logging onto SFTP server....sftp.leudalweer.nl OK OK Sending local version: "SSH-2.0-IP*Works! SSH Client v9.0". Read remote version string: "SSH-2.0-SshReverseProxy". Beginning key exchange Preparing algorithm negotiation. Sending local enabled algorithm list. Reading remote enabled algorithm list. Selected key exchange algorithm: "diffie-hellman-group14-sha1". Selected server host key algorithm: "ssh-rsa". Selected client encryption algorithm: "aes256-ctr". Selected server encryption algorithm: "aes256-ctr". Selected client MAC algorithm: "hmac-sha1". Selected server MAC algorithm: "hmac-sha1". Selected client compression algorithm: "none". Selected server compression algorithm: "none". Algorithm negotiation complete. Sending Diffie-Hellman key exchange initialization request. Verifying server's Diffie-Hellman key exchange response. Diffie-Hellman key exchange complete. Calculating key sets. Sending new key packet to server. Setting client keys. Received new key packet from server. Setting server keys. Key exchange complete. Requesting service "ssh-userauth". Service request "ssh-userauth" accepted. Authenticating user for service "ssh-connection". Requesting user's authentication mechanism list from SSH host. Attempting password authentication. Password authentication succeeded. Successfully authenticated user for service "ssh-connection". Attempting to open "session" channel [0]. Successfully opened "session" channel [0]. Attempting to start service "sftp subsystem" on channel [0]. Successfully started service "sftp subsystem" on channel [0]. Negotiated SFTP protocol draft version: 3 Changing to remote directory /www/ SFTP Uploading C:\wdisplay\webfiles\clientraw.txttemp - >clientraw.txttemp C:\wdisplay\webfiles\clientraw.txttemp uploaded ok 3:40:28 Renaming clientraw.txttemp -> clientraw.txt 1103: File rename failed [11]: File already exists. SFTP Uploading C:\wdisplay\webfiles\clientrawextra.txttemp - >clientrawextra.txt C:\wdisplay\webfiles\clientrawextra.txttemp uploaded ok 3:40:28 SFTP Uploading C:\wdisplay\webfiles\clientrawhour.txttemp - >clientrawhour.txt C:\wdisplay\webfiles\clientrawhour.txttemp uploaded ok 3:40:28 SFTP Uploading C:\wdisplay\webfiles\clientrawdaily.txttemp - >clientrawdaily.txt C:\wdisplay\webfiles\clientrawdaily.txttemp uploaded ok 3:40:28 SFTP Uploading C:\wdisplay\webfiles\clientraw.txttemp - >clientraw.txt C:\wdisplay\webfiles\clientraw.txttemp uploaded ok 3:40:33 SFTP Uploading C:\wdisplay\webfiles\clientrawextra.txttemp - >clientrawextra.txt C:\wdisplay\webfiles\clientrawextra.txttemp uploaded ok 3:40:33 SFTP Uploading C:\wdisplay\webfiles\clientrawhour.txttemp - >clientrawhour.txt C:\wdisplay\webfiles\clientrawhour.txttemp uploaded ok 3:40:33 SFTP Uploading C:\wdisplay\webfiles\clientrawdaily.txttemp - >clientrawdaily.txt C:\wdisplay\webfiles\clientrawdaily.txttemp uploaded ok 3:40:33 SFTP Uploading C:\wdisplay\webfiles\customclientraw.txttemp - >customclientraw.txt C:\wdisplay\webfiles\customclientraw.txttemp uploaded ok 3:40:33


and so on every 5 seconds, further:

C:\wdisplay\webfiles\customclientraw.txttemp uploaded ok 4:10:33 SFTP Uploading C:\wdisplay\webfiles\clientraw.txttemp - >clientraw.txt C:\wdisplay\webfiles\clientraw.txttemp uploaded ok 4:10:38 SFTP Uploading C:\wdisplay\webfiles\customclientraw.txttemp - >customclientraw.txt C:\wdisplay\webfiles\customclientraw.txttemp uploaded ok 4:10:38 SFTP Uploading C:\wdisplay\webfiles\clientraw.txttemp - >clientraw.txt C:\wdisplay\webfiles\clientraw.txttemp uploaded ok 4:10:43 SFTP Uploading C:\wdisplay\webfiles\customclientraw.txttemp - >customclientraw.txt C:\wdisplay\webfiles\customclientraw.txttemp uploaded ok 4:10:43 SFTP Uploading C:\wdisplay\webfiles\clientraw.txttemp - >clientraw.txt C:\wdisplay\webfiles\clientraw.txttemp uploaded ok 4:10:48 SFTP Uploading C:\wdisplay\webfiles\customclientraw.txttemp - >customclientraw.txt C:\wdisplay\webfiles\customclientraw.txttemp uploaded ok 4:10:48 Logging off from server 4:10:53 OK Doing abort procedure/program close... SFTP Uploading C:\wdisplay\webfiles\clientraw.txttemp - >clientraw.txt OK OK Sending local version: "SSH-2.0-IP*Works! SSH Client v9.0". Read remote version string: "SSH-2.0-SshReverseProxy". Beginning key exchange Preparing algorithm negotiation. Sending local enabled algorithm list. Reading remote enabled algorithm list. Selected key exchange algorithm: "diffie-hellman-group14-sha1". Selected server host key algorithm: "ssh-rsa". Selected client encryption algorithm: "aes256-ctr". Selected server encryption algorithm: "aes256-ctr". Selected client MAC algorithm: "hmac-sha1". Selected server MAC algorithm: "hmac-sha1". Selected client compression algorithm: "none". Selected server compression algorithm: "none". Algorithm negotiation complete. Sending Diffie-Hellman key exchange initialization request. Verifying server's Diffie-Hellman key exchange response. Diffie-Hellman key exchange complete. Calculating key sets. Sending new key packet to server. Setting client keys. Received new key packet from server. Setting server keys. Key exchange complete. Requesting service "ssh-userauth". Logging off from server 4:41:18 OK Logging off from server 5:11:43 Logging off from server 5:42:08 Logging off from server 6:12:34 Logging off from server 6:42:59

… Then nothing more happens.
After button reset:

Received new key packet from server. Setting server keys. Key exchange complete. Requesting service "ssh-userauth". Logging off from server 4:41:18 OK Logging off from server 5:11:43 Logging off from server 5:42:08 Logging off from server 6:12:34 Logging off from server 6:42:59 Real time Clientraw FTP, vers 9.4 ***Time/date***:7:04:42 23-8-2017 Logging onto SFTP server....sftp.leudalweer.nl 143: Busy performing current action.

No further action!

After button stop:

No further action!

Close with cross don’t work.
Close WD save and exit.

RT CR FTP won’t closed and I must reboot the computer and also WD than RT CR FTP works for about one day.

I will try realtime clientraw ftp version 9.8 and let you now if it works for me.
Thanks for the update :slight_smile:

Peter.