got a bloom sky, need help, 5G error

I got a bloom sky statino…via a promotion by the NZ Met Service
any bloomsky users out there…
I am using a Netgear D6200 router
which does have 2.4 and 5g
when trying to setup with the app
even though my phone is connected to the 2.4g connection, when setting up the bloom sky station, it says its not compatible with 5G
I presume that is because the actual bloom sky sensor is trying to connect to 5g, or?
I also note that in the help it says to not use n protocol of the 802.11
the netgear router for modes only has different speeds in the drop down
i have tried the slowest speed

any suggestions?

Reading this http://weatherlution.com/install-a-bloomsky-weather-station/ sounds like it’s confused if a 5G network is available even if you have 2.4 as well :?

Common Installation Problems:

There must be an available 2.4GHz wifi network, the BloomSky device will not connect to a 5GHz network.
Many new routers are pre-set to only broadcast a 5G network, or both 2.4G and 5G networks simultaneously with the same name.

?

the 5G has a differerent name (i.e 5G on the end)
and phone is not connecting to that ssid name

the router setup does not have option to turn off the 5G

Hmmmm, so much for that idea :frowning:

I’ll have to watch out if I change my router. I have to turn the 5G wifi off to avoid conflict with my internet connection which is a 5G link to the top of a mountain.

In the Genie software if you go to ADVANCED tab > Advanced Setup > Wireless Settings are there 2 seperate places to Enable Wireless Router Radio for 2.4G and 5G? If so, uncheck the 5G.

Also for Mode. Up to 130 Mbps is the default and allows 802.11n and 802.11g wireless devices to join
the network. g & b supports up to 54 Mbps. The 300 Mbps setting allows 802.11n devices to
connect at this speed.

in my router setup, there is no option to turn off radio thingy
only wifi isolation setting
I have tested setting the speed to upto 300
no cigar

Are you sure your phone is connected to 2.4G and not 5G. That is the only thing I can think of.

yup
but I will try the app on a iphone…this is on my android phone

my phone does not even see the 5G Network to connect to even…

I’m out of suggestions. May have to contact Bloomsky support. Did you try the iPhone?

have to wait for the daughter to get home from work :slight_smile:
as she has an iphone

I know routers vary by region, but do you have this advanced wireless page? This is where you can turn off the 5G - but maybe only on the US ones.

hang on
I just found that setup screen…
was hidden a bit
turning off the 5G now…

even with 5G turned off, still get the error about 5G in the android app…

same error on the iOS app

nice garden ornament I have, lol

Try

The BloomSky station will have to be reset after any unsuccessful installation attempts. To perform a

ding ding ding
got it to work!
thanks to 19 year old Daughter :slight_smile:
the daughter is like Dad, I entered the WIFI password and clicked on next
I am like what next
an iphone has a next button on the keypad!

there was still the message about 5G under where you enter the password though (and no next button on the screen)

I did have to hold down the wireless reset button for 8 seconds on the bloom sky station though…and go through the setup again… standing next to the bloom sky…so that the bue tooth connection worked.to transmit to it the wireless settings

thanks for the hand holding guys :slight_smile:

ps, I cant currently log in to the portal to get my API key…is that down?
i just get
Connecting to BloomSky …

at
https://dashboard.bloomsky.com/user

Portal came up for me just now. 8)

I think the issue is I did not charge it with the wall charger
and just put it outside ( it was bright summer sun though)
I dont think the battery got enough charge, as the hum/baro data does not show in the app

the power indicator is not staying green …only flashes on…so thats a low battery
but when I now connect to AC power…the charge indicator is not coming on…

I do see that my hum and baro data is available here
https://map.bloomsky.com/weather-stations/gqBxp6apnJSnoKu4

but does not show on my android app…but did show on the iphone app
I still cant connect to the portal to get my developer API code