I have long passed on calling customer support for Foscam after the run around I get from them. I had a software question and they sent me here and there and I finally gave up. When these cameras die, I am done with them.
Reminds me of this joke, regarding customer support for Foscam.
A Taliban terrorist, desperate for water, was plodding through the Afghan desert when he saw something far off in the distance. Hoping to find water, he hurried toward the mirage, only to find a very frail, little old Jewish man standing at a small makeshift display rack