Hi Jachym
this is the reply I got back
Dear Harold,
Thank you for getting back to us.
I have taken over this ticket as the previous advisor is not available, sorry for the belated response.
I am afraid, cron jobs are not supported in our shared server environment, that won’t completely work.
Can you provide us the exact database details you are trying to use?
Also, if you use a php script, you might need to switch the server of your website from Windows to Linux.\
login to the control panel
hover your mouse on the Website tab and select Manage Packages
click the domain name in question
on the Package Overview page, please look for Windows, beside it, click “switch to Linux”
Then wait within 3-4 hours.
In the meantime, if you experience any further issues, please reply to this email.
Best regards,
Fasthosts Customer Support
I forgot mention that the cron job is ran from an external site in my email to them
not sure what database info they require
they are suggesting I switch to a Linux server
no response to me asking for error display to be turned on, sorry
Harold